Gen Y isn’t unique; we’re just a bunch of bursty workers

Earlier this week I ran across an amazing presentation on knowledge workers and office 2.0 on SlideShare (which is an awesome site – it’s like YouTube for presentations). Check it out:

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“Finally,” I thought. “Someone has defined me!” I’ve been trying to figure out a subtle way to e-mail it to my boss ever since.

Here’s the thing: Stephen Collins (the presenter) talks about “bursty” versus “busy” workers. Bursty workers are what we often define ourselves as in the Gen Y set. We may not look like we’re doing work, but we are. We might be at a café, chatting with coworkers in other departments, on Twitter… all the while, we are collecting information in our minds. We’re generating ideas; we’re rolling them around in our heads, working out the kinks.

Take myself, for example: I prefer to design web pages and logos while I’m on the treadmill. I have no idea why; it’s just what works for me. What are the odds my boss is going to let me leave the office at 4 so I can go for a run, though? I can tell you that answer: slim to none.

Bursty workers are called such because they tend to have highly productive bursts in which the majority of their work gets accomplished. They don’t want to be at a desk very often. They can often do in 30 hours what a busy worker will accomplish in 40. They surf the Web, they don’t keep normal office hours, they place importance on connecting with other departments and companies outside of their own, and they don’t mind failure. As a matter of fact, they fail a lot.

Anne Zelenka wrote the quintessential busy vs. bursty worker article more than a year ago. She says it best: “The lack of understanding between busy and burst goes beyond just the inability of the busy to see the value in using Web 2.0 tools. In almost every aspect of work, bursters look entirely unproductive and irresponsible when judged by busyness economy rules.”

You see, my boss is a busy worker. I am a bursty worker. Busy workers very rarely understand the bursty workers. Or, they try to figure out how to fit them into their paradigm: “If they produce more in less time, shouldn’t they just be producing more?” Wrong question. Collins states on his site that you simply can’t discount the time spent in thought, working out the structures.

I started e-mailing with Stephen Collins after watching that presentation, and he pointed out to me that bursty workers are not just Gen-Yers. He’s a Gen-Xer himself, and (of course) a bursty worker. Anyone can be a bursty worker, whether they are Gen Y or Boomer. Knowledge workers (anyone who works for a living at the tasks of developing or using knowledge), however, are especially apt to be bursters.

If you look at the traits of a burster, you’ll probably see the standard frustrations over Gen Y “work ethic” that our busy counterparts are always hemming and hawing over. I posit that these are not Gen Y traits, but that they are simply bursty worker traits. Due to the way that Gen Y has been brought up, we skew toward the bursty side, while our parents, and certainly our parents’ parents, skewed busy because of their environment.

I’d also like to point out that it seems now more than ever, there are more knowledge worker careers available also. My dad was a carpenter, and my mom was a dental assistant. They had to be present at their jobs during specific hours in order to produce. I am a research analyst. I sit in front of a computer most of the day. It doesn’t really matter where my computer is and when I sit at it. As I said above, I actually “produce” on the treadmill.

A problem with Gen Y’s work ethic? It’s not Gen Y. And it’s not a problem.

Note: This article was written in my head while walking around talking to coworkers, surfing the Web, reading Twitter updates, and browsing my Google Reader.

Make a Goodwill Tour of Your Office, Increase Productivity

My first job was at a start-up of just three people (it grew to a whopping 12 at its largest). At first we didn’t even have separate offices, and as we grew, we upgraded to larger digs with more people crammed two to an office. At a start-up, everyone pretty much knows everything about each other’s lives. It’s not just the office sharing; it’s the long hours, the pent-up stress blowouts, and the commiseration over peeved significant others and your lack of life/sleep.

Things were a little different when I started at my present company, which has approximately 300 employees. My department is made up of only three people (sound familiar?), and we have one large open office. So, like before, we’re pretty much in tune with what’s going on in each other’s lives, without the crazy 60-to-80-hour week crap. (I love trying to figure out how to talk to gyno on the phone with my male boss within earshot. Fun.)

That said, there are nine other departments in my company, with varying numbers in each department (IT has three like us, while advertising has more than 50). I usually only have contact with these people when I need something from them. They don’t really know me from Adam, so I have to wait in line usually like everyone else. But I see the long-timers and the super-friendlies skipping their way to the figurative front of the line all the time. I figured this was just how it went and so be it.

There is a part of corporate life that I don’t always understand. It’s the water cooler conversations. To be honest, I don’t give a crap about American Idol, Let’s Make a Deal or what your kids are doing. The asinine things I would hear people talk about totally escaped me – there are times where what they are saying doesn’t even make sense, jokes with mismatched punch lines, etc.

But I learned how to speak it eventually. The first couple of times I didn’t even understand what I was saying but the coworker chuckled and left. As I caught on, I realized that while I may not care what’s going on in my coworkers’ lives, that connection can be leveraged.

If you aren’t a natural connector or social butterfly, try making a “goodwill tour” of your company. Take an hour or so in the morning, when folks are getting their coffee, checking their e-mail and reading the headlines to ask them how their weekend was, how their kids are, how their week is going so far.

I stopped by one department on Monday to ask a manager if he was feeling any better after being out the prior week. He seemed surprised and was genuine in his thanks for the inquiry. As I left I asked another coworker in that department how his weekend was and how his kids were, knowing how much he values his family. I asked another how her daughter’s graduation went, and made a joke about a woman having more work done than the coworker’s house, which I overhear her complaining about the renovation on.

I used to think these things were enormous productivity blockades and time-wasters. Sometimes they are; but other times it has helped me jump to the head of that proverbial line. How’s that cold, Roy? Oh, good to hear. Listen, I’m having tough time getting these lists…

While it sounds self-serving in some aspects, it’s helped me to get involved in my colleagues’ lives to a healthy extent. I have even built outside relationships with a small handful of them. Sometimes I have to be forced into social situations and increasing productivity and decreasing work downtime is a great motivator for me.

Be Good at What You Do – Even If You Don’t Like It

It’s not really news to anybody that I’m not exactly passionate about my 8-5 job. The work I do is highly analytical, data-oriented and involves me starting at a computer screen for 8 hours a day. When people ask me what I do at my job, their eyes generally glaze over when I get about 15 seconds into it. That’s about how long it takes before my eyes glaze over when I open up a new set of data I’m about to work with. I am not, however, excused from excelling at my job.

I believe that if you ask my coworkers, my boss, and the associates who rely on my work on a daily basis how I am doing, they will probably tell you that I’m a data whiz kid, an Excel genius, a PowerPoint guru. OK, maybe that’s taking it too far, but for the most part, they’ll tell you I rock my job. Because I do.

Let me repeat – I don’t love my job. As a matter of fact, about twice a week I skulk off to the online department and chat with the guys over there about what’s new in the online world. I wonder, sometimes out loud, when another position will be budgeted especially for me. Then I go back to my desk and finish my work.

Sound boring? It is.

Maybe this sounds really bleak to you, really dismal and boring and you say to yourself, “I could never do that.” Well, remember that I do have a passion – my own business that I am growing after hours.

It’s also really exciting to hear the president of your company decide that you are the only person necessary at a conference call who is not a manager or vice-president. It’s nice to hear you described to a new manager as an integral part of such-and-such process. It’s gratifying to hear that you were impressive in that strategic planning meeting.

It could be tempting given the recent success my own business is having, to not give a crap about my current job. Here’s the thing: I don’t want to be known as a crappy worker. I don’t want to put mediocre work out into the world. I also respect that the people I work with are counting on me to support them the best that I can. They are passionate about their jobs and they are counting on it to provide for them.

In a word, what I am talking about it responsibility. I may not be passionate about my 8-5 job, but I am passionate about being a quality employee and coworker. To buck Gen Y stereotypes, I guess you might say I am passionate about responsibility.

If that’s not good enough for you, then remember that everyone you come in contact with at your current job is a contact. Your reputation as a solid worker is at stake.

*Shortly after writing this post, I found out that I am up for Employee of the Month at my company. Pretty great for a job I'm not passionate about, huh?

Optimize Your Space for Maximum Productivity – And Happiness

I made a big move this weekend, in the physical sense, as well as less literally. I moved to a new apartment in a new part of town, and it’s as if I’ve officially started a new phase in my life.

I don’t know if it’s my age, or the situation I found myself in, but I never really could find an apartment that I liked and that I could also afford. Plus, I was living with someone, so compromises had to be made (this place was closer to his work, that place was cheap enough for our budget, etc.). When we split, I had to find a place quick. The place I took was too expensive for my budget, so I downgraded severely as I tried to reign in my spending and get back on my feet financially after losing my job, my car, my dual income living situation and getting sober.

It took me a year. Soon after I celebrated my one-year anniversary last month, I signed a one-year lease on a condo on North Padre Island (the beach!). The past two weeks have been downright unbearable as I waited and waited for moving day to come. And tonight, going back to the old apartment I had come to disdain so much to do the final cleaning, time crept so slowly I thought it would stand still. Finally, I drove off, and immediately called a friend to announce I was leaving the old apartment for the last time. Hallelujah!

I guess the point I’m trying to make in a roundabout way is how our surroundings affect us. I took my previous apartment because it was cheap. That was the only reason. I figured for the price I could stand just about anything. Not so. I grew to dislike it so much that I never wanted to be there. Even when I needed to do work or read, I would go somewhere else to do it. I’m not sure exactly what it was – it could’ve been the grey carpet, or the circa-1978 fixtures, or the unrespectable neighbors. It could’ve been merely what it represented to me – a time in my life where frugality was the biggest necessity, an era of character-building hardship.

Even only half-way unpacked, I love spending time in my new home so much, I look forward to returning to it all day, unlike my previous apartment, which I dreaded going home to. For the first time in my life, everything seems like it belongs. The furniture belongs, the paintings belong, and the towels match. I belong. I guess it feels like my space, my own home. It’s a wonderful feeling.

As I move my company into a new area – office optimization – how your space affects you is something that I will be focusing on. Certain colors soothe (blue), while others energize (orange). There is an optimal set-up to achieve maximum productivity in every space. As I move into my new apartment, I’m trying to achieve this with my own space.

It’s about more than just achieving maximum productivity though. It’s about being able to enjoy the space that you’re working in. One of the coolest office set-ups I’ve ever seen is at Pixar, and Microsoft Research has some pretty cool ones too. My offices at work are painted in two shades of green – bright grass green and cool pastel green. It’s energizing and somehow always makes it feel fresh in there.

The best offices, in my opinion, are wireless and paperless. Why not set up Wi-Fi and give everybody laptops? Make spaces that go beyond traditional cubicles and desks. I had the opportunity to redesign a previous company’s space, and that was exactly what I lobbied for. Instead of desks, there were tables and comfortable sofa chairs. Instead of a separate office for every employee, the rooms were separated by function. There was a meeting room, a brainstorming room, a library/”quiet” room, a multimedia room, and a break room. Each one had a different tone to match its function. The brainstorming room was looser, had brighter colors and rearrangable furniture. The library had bean bags and sofas and dimmer lights to suggest quiet; the multimedia room had large glass tables for projects and plenty of direct light.

When your environment is inviting, it will be hard to get people to leave it, kind of like my new apartment and me. When the environment is functional, things will get done. When the environment is optimized, things will get done faster. Faster, productive employees who want to be at the office? Sounds good to me.

Check out real people's cool home offices [hat tip: Lifehacker.com].